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DonCastle Hardwood
Flooring Terms & Conditions:
Thank you for your interest in DonCastle Hardwood Floors. New customers are welcome
to open a business account with us and apply for Net 25- day terms subject to credit approval. All others and outside California
accounts will be on Prepaid or C.O.D. basis. Company Check, Credit Cards, Money Orders, Cash, Cashier’s Checks are accepted
for all orders, including truck-load or container-load orders.
Past due payments are subject to 1.5% monthly interest
charge plus Court Fees.
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Delivery & Shipping
Policy:
Most orders will be handled and shipped promptly upon receipt of the Purchase Order. Delivery provided
warehouse to warehouse by folklift within Los Angeles county and Orange county will be $45.00 per shipment. Job site delivery
by hand load within LA county and Orange county will be $90.00 for orders under 1,000 sq. ft.; for orders over 1,000 sq.
ft., additional handling fee will be charged. Out of State orders will be shipped Freight Collect via DonCastle’s carrier
or customer specified carrier. Please check with DonCastle for actual shipping fee at the time of ordering.
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Return Policy:
There are NO returns or exchanges after Thirty (30) days from the Invoice date. All return
or exchange materials must be accompanies by the original receipt and must be in it’s original unopened packaging. Twenty
percent (20%) restocking fee will be charged to ALL returned materials.
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Warranty Information:
We are proud to warrant our quality products with confidence. However, hardwood Floors
are a product of nature and therefore are not perfect. Please read the following product warranty information for the protection
of your investment interest.
25-year Limited Residential Warranty
DonCastle provides 25-year limited
residential warranty on all its product finish and structure. However, when you receive DonCastle wood floor products, please
thoroughly inspect all flooring products in each carton you ordered before permanent installation. DonCastle is not responsible
for any labor or damages incurred by delivery delays, wrong product, installation or jobsite conditions. The installer/owner
is the final inspector and assumes the responsibility to determine if the product is correct and acceptable before installation
begins.
The installer / Owner of pre-finished hardwood flooring has final inspection responsibility as to the grade,
manufacture and factory finish. They must use reasonable selectivity and hold out or cut off pieces with glaring defects,
whatever the cause. Use of the manufacture care products or wax sticks for defect correction during installation should be
accepted as normal procedure. When pre-finished flooring is ordered 5% must be added to the actual footage needed as allowance
for cutting, waste and mismanagement. Should an individual piece be doubtful as to grade or color unacceptable, manufacture
or factory finish, those defect materials shall not be more than 5% of total. Hardwood Floors color variations are natural
occurrence, may due to exposure to sunlight, and not exactly match the display samples. Inherent variations in grain or color
are not considered as manufacturing defects.
Warranty on Product Structure
DonCastle's engineered hardwood
products mostly have 7 to 9-ply corss-grained backing construction for stronger dimensional stability. Should any warping,
cupping, buckling or bonding failure under the stated warranty, it would be at DonCastle's discretion to repair, replace,
or refinish the floor, or the issue a refund of the purchase price.
Please note that minor separations (gaps) between
boards at different times during the year through on and off of heating seasons are natural characteristics of real wood products,
and therefore not under warranty.
Warranty on Product Finish
Under normal residential condition and
with proper maintenance, DonCastle's UV cured Aluminum Oxide Polyurethane finishing will not be worn through, peeled or separated
from wood for 25 years. Gloss reduction, however, is not considered as wear through and thus not under warranty.
Warranty Exclusions:
· Warranties are applied to consumers
who have originally installed DonCastle’s products inside the house as long as they own it, not transferable. The
original invoice required. · DonCastle cannot warrant natural
wood characteristics such as mineral streaks, small knots, grain variations, etc. Due to inherent characteristics
of Exotic wood, fine cracks may develop in the face of the wood. These cracks will not
take away from the beauty and performance of your floor and can be minimized by following the relative
humidity guide lines of 35%-55% maintained year-round inside your house. ·
Damage due to moisture problems such as broken pipe, leaky faucet, toilet, dishwasher, icemaker, wet mopping,
etc. is excluded. · Damage arising from accidents, abuse abnormal
wear, spike heels, grit, scratches or dents is not covered. · Insect infestation, scratches
or stains caused by pets after the products leaving our factory is not covered. · Wood
floor color changes after installation result from UV light exposure over time is natural and not covered. ·
“Buckling” or “Cupping” due to the lack of expansion space left around objects such
as walls, stairs, etc. is not under the warranty. · The warranty does
not apply (engineered floors) if products installed with non-proper adhesives. Urethane
adhesive is required. Bostik’s / BST & BEST, DriTac 7600 & 7400, are recommended. ·
Wood floors installed on excessive moisture ground without proper moisture barrier treatment is not
covered under the warranty. Moisture contents over 4 lbs per 1000 sq.ft. from electronic moisture meters or over
5 lbs per 1000 sq.ft. from Calcium Chloride, the moisture barrier are required. DriTac MCS 7000 moisture guard (2 parts epoxy)
and Bostik’s MVP are recommended. In addition, prior to installtion the installer should make certain that
sub-floor is properly inspected for moisture conditions according to the NWFA guidelines. (www.nwfa.org) ·
The warranty does not apply for product is used in-floor radiant heating systems. ·
Warranty excludes consequential or incidental damage claims. Repair, refinish, or replacement of flooring material
is the sole remedies. Or refund of buyer purchase price at DonCastle Hardwood’s discretion. ·
Any or all disputes arising out of DonCastle Hardwood products or this warranty shall be subject to mandatory
and binding arbitration in La Puente, California, pursuant to the rules of American Arbitration Association. Any trails by
Jury are expressly waived. No warranties apply to any
product or products designated as off-goods or sold “as is”.
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